Capital One acknowledges “outages” as users report problems accessing deposits

Capital One said an unspecified technical issue hampered customer account access as some users reported problems with direct deposits.

In response to complaints on social media platform Xa Capital One representative said the bank experienced a “technology outage” that affected “a number of functions,” with no timetable for a restoration of services.

According to Downdetector.com, which tracks reports of user complaints about digital services, the problems began around 6 ET Thursday, with about 2,000 reports observed.

The site indicated that the frequency of reports had begun to level off around 9:00 a.m

A bank spokesman did not immediately respond to a request for comment from NBC News.

The problems at Capital One come a day after Citibank acknowledged a problem affecting customers’ ability to access their accounts from mobile devices, as well as an apparent problem related to fraud alerts. While the mobile access issue appeared to be resolved, a Citi rep said on X Thursday it was still working on fixing the fraud warning element.

Earlier this month, the Consumer Financial Protection Bureau sued Capital One, alleging it misled customers about its savings account offerings. Capital One has denied the allegations.

This is a development story. Check back for updates.