MassDOT is warning drivers about toll scam text messages

On January 14, 2025By Littum

(WFSB) – The Massachusetts Department of Transportation warned drivers about a new scam that attempts to steal personal and financial information through fraudulent text messages.

MassDOT confirmed that it will never request payment via text message, and encourages customers to ignore and report suspicious messages.

The scam, known as “smishing,” involves fraudsters sending text messages or emails claiming to be from a payment agency.

The notice typically claims that a driver has an unpaid toll and that immediate payment is required to avoid late fees.

The scammers include a link in the message that tries to trick recipients into entering personal and financial details.

Experts said the scammers specifically target people with phone numbers that appear to be linked to payment authorities.

However, they do not have any specific information about the targets and rely on the links to collect sensitive data.

MassDOT emphasized that it would never send toll bills or other payment information via text messages.

It strongly advised customers to avoid clicking on links sent from unknown numbers or email addresses.

For anyone who receives a suspicious message, MassDOT encouraged them to take the following steps:

Do not click on any links in the message.
Do not answer or provide personal information.
If you are concerned about the validity of a notice, you can visit the official MA tax website directly or call the payment authority at 877-627-7745 to confirm.

For those who may have clicked on a fraudulent link, it is important to secure your personal information and dispute any unknown charges with the bank.

Anyone who suspects they have fallen victim to the scam can report it to FBI through the Internet Crime Complaint Center r.

MassDOT continued to warn the public to remain vigilant and protect their personal information from potential cyber threats.