Garmin users say that smartwatches have stopped working

On By Littum

Tom Gerken

Technology reporter

Garmin Garmin Fenix ​​8 SmartwatchesGarmin

The Smartwatch company Garmin is facing a setback after customers around the world complained that their devices were not working.

Some users reported that they were seeing a blue triangle as they tried to turn on their watch while others were stuck on its home screen.

Garmin’s Fenix ​​8 Smartwatches that retail for just under £ 1,000 ($ 1,200) are some of the devices that have problems – but not all watches are affected by the power breaking.

The company told the BBC that it was aware of the problem and suggested that users reset their devices – added it would “provide more information about a permanent solution when available”.

Customers have taken to social media to express their frustration over their smartwatches that do not work properly and what many see as the company’s slow response.

Garmin has offered a potential solution to the problem involving resetting the device and connecting to a Garmin app.

But it admits that this alone may not solve the problem, and in this case it advises people to reset their device.

Some people on social media have claimed that even after a reset of the factory, they are unable to make their smartwatch work properly.

“Their instructions do not solve it, and Garmin is silent,” a person said in a post on X.

And Absolute Radio DJ Leona Graham is one of the people who share their frustrations online with recordings of the blue triangle.

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According to Garmin’s web site, the problems affect the following devices:

  • Approach see
  • Edge bike computers
  • Epix Watch
  • Fenix ​​Watch
  • Forerunner Watch
  • Instinct Series Watch
  • Vivoactive 4 and 5
  • Venu 3 and 3s

The company has not yet given a reason for the problems, although some experts have speculated that it is a result of the device to be unable to communicate with GPS properly due to a bad update.

And despite its update to its support page, a lack of communication on social media has landed Garmin in hot water with its users.

“You really need to prioritize your current customers and the ongoing problem with many watches,” one person said, while another called it “incredibly” that the company had not yet outlined the cause of the problem.

“Stop burying your heads in the sand, these watches don’t come cheap,” they said Wednesday morning.