‘Work as a broker has given me more empathy like BDM’

On By Littum

“If a lender has to pull rates at short notice, it is sometimes inevitable, sometimes it can be avoided and the lender could have done better,” he commented. “The mini-budget was special circumstances, let’s say. As a direct result of the mini-budget, our products had to go without notice because they lost weight within an afternoon. In the months that followed, however, we did not repeat the same treatment of the brokers if you want. We made sure, because then we were back to a relatively new normal. While things went up and down, we could afford to give them 24 hours notice. “

He added: “A good relationship with your BDM is key. There is no such thing as an easy matter. Customers become more different. One of the things I think is really rewarding about this job is when a broker calls me a case they really struggle with, and I help a colleague professional out of what they think is a dead end. “

When he left school at 16, the sky would love to have become a professional footballer. But by realizing that his football skills were not entirely up to it, he set out to become a sports physio instead with the hope of working within his favorite sport. He took a job at Nationwide as a stop gap and remained almost eight years old and worked his way up from customer service to intermediate sales support.

He took a detour in his career, to work as a mortgage consultant before returning to lending in the Leeds Building Society and then the latter in the Family Building Society, from 2022. After working as a mortgage loan, he has the role in a higher consideration.

“There was definitely an increased level of respect,” he said. “I guess my understanding of the role fundamentally changed when I initially thought people would seek advisers to get this advice, and then actually realized how hard brokers have to work to find business. It’s harder than you think the challenges associated with trying to win the company in the first place. I think it was something I massively underestimated before I got into it. It really opened my eyes. “