Capital One is going DOWN with customers struggling to send payments or access cash

Capital One has been hit by a nationwide outage, preventing customers from sending payments or accessing their money.

Downdetector, a website that monitors online problems, shows that the bank’s services went down from about 5 a.m. ET.

Customers reported problems making deposits, accessing account balances and online login.

One Capital One user claimed they spoke with a manager who said the bank has been having issues with early deposits since Wednesday.

“He stated that if he was not sent by the regular payment date, then he would file a claim with them,” they said.

Another person said there are ‘high call volumes’ when calling customer service to inquire about issues affecting Capital One services.

Many people are frustrated because their direct deposit is not reflected in their accounts.

A major US bank has been hit by an outage, preventing customers from sending payments or accessing their money

Downdetector’s outage map shows that problems are largely focused on the East Coast, which likely makes for people checking their bank accounts before going to work.

There are some reports of problems coming from Texas and Southern California.

About 77 percent of reported problems to Downdetector indicate deposits, 15 percent to account balances and a scant eight percent of reports show online login.

Users share updates about the outcome on Downdetector. One user, ‘Jenny’, said: ‘I was told ‘Late in the day’ we were all going to get it (direct deposit). Guess we’ll see.’

While another claimed they spoke to a customer service representative who said the problem stems from the Automated Clearing House (ACH), which is a nationwide network through which depository institutions send each other batches of electronic credit and debit transfers.

Customers have also shared their frustrations on X.

User Eddie Kane wrote: ‘#CapitalOne has not released ONE statement regarding the technical issue and customer paychecks not being processed yet today.

“I need #CapitalOne to fix any technical issue they are having so I can receive my paycheck, this is unacceptable.”

The suspension comes as Capital One was accused of ‘cheating’ customers out of $2 billion in interest payments on savings accounts.

The bank was sued by the Consumer Financial Protection Bureau (CFPB) on Tuesday.

The shutdown comes as Capital One was accused of ‘cheating’ customers out of $2 billion in interest payments on savings accounts

The watchdog said Capital One promised customers its popular 360 Savings account offered one of the ‘top’ and ‘highest’ interest rates, but then froze its rate at a low 0.30 per cent, while rates rose nationwide in in line with the Federal Reserve’s benchmark interest rate.

Around the same time, Capital One created a virtually identical product called ‘360 Performance Savings’.

This differed from the 360 ​​Savings account only in that it paid significantly more interest – at one point more than 14 times the 360 ​​Savings interest rate.

The bank did not notify 360 savings account holders about the new product, and instead “planned” to keep them in the dark about the higher-paying products, the CFPB alleges.

“The CFPB is suing Capital One for defrauding families out of billions of dollars in their savings accounts,” CFPB Director Rohit Chopra said. “Banks shouldn’t lure people in with promises they can’t deliver.”

The watchdog is seeking compensation for affected customers in its lawsuit, which it expects to win.