Capital One issues today: Bank says ‘technical issue’ is affecting some customers’ ability to get money

On January 17, 2025By Littum

Problems with a third-party vendor used by Capital One are affecting some bank customers’ ability to access money online and igniting anger on social media.

The bank said in a statement to CNN that a “technical issue experienced by a third-party vendor” has “temporarily impacted” some of Capital One’s services, including payment processing, deposits and its consumer, small business and commercial banks.

From Thursday and continuing on Friday, thousands of users are reporting problems on Down detectora site that monitors outcomes. Capital One’s support account on X has also been flooded with complaints, several with explicit language, from people who have been unable to pay bills or access funds.

“We are actively working with the supplier to resolve the issue and apologize to our customers for the inconvenience,” a Capital One spokesperson said.

Users of the Capital One app are greeted with a message saying it is “currently experiencing technical issues” and that it is “working to resolve the issue as soon as possible.”

The affected third-party vendor is FIS Global, a provider of financial technical services to a number of major banks, including Capital One. The company did not immediately respond to CNN’s request for comment.