Citibank customers report fraud alerts and account access issues

Numerous Citibank customers reported receiving fraud alerts and issues access to their accounts on Wednesday.

According to DownDetector.com, which tracks reports of digital service outages, hundreds of Citibank users had flagged issues related to their accounts as of midday.

The site indicated that the outages had been occurring since at least 9 Eastern time.

On social media platform X, some customers reported receiving fraud alerts and subsequently experiencing long waiting times at the bank’s fraud department. Others said they could not access their mobile accounts.

A Citi spokesman did not immediately respond to a request for comment, but a bank representative did published on X in response to a customer: “No updates at this time. As soon as this issue is resolved, we’ll contact you. There’s no need to keep checking in unless you want to.”

Another agent wrote on the platform, “We are currently working on this and ask you to try calling in another 1-2 hours.”

Earlier Wednesday, Citi reported financial earnings that beat analysts’ expectations, with several business segments posting record revenues.

This is a development story. Check back for updates.